The city provides water to residents and businesses from its own water reservoir, Bert T. Combs Lake. Water quality is maintained through comprehensive testing by certified staff with oversight by the Kentucky Division of Water. The city supplies water to 4400 households in Clay County through more than 550 miles of water lines.
For water connection service visit the City of Manchester Water Office located 207 church st.
·A photo identification and physical (911) address of the service location are required.
·Persons renting or leasing must also provide a rental receipt.
A security deposit securing timely payment of monthly charges is required for new customer accounts.
Security Deposit for Existing Connections:
·Property Owners $50
·Non Property Owners $100
Security Deposits for New Connections (location has never had water before):
·Residential (3/4 Inch Tap)$450
·1 inch tap$1250
·2 inch tap$3500
Minimum 2,000 gallons $8.00
Next 8,000 gallons at $1.70 per 1,000 gallons
Next 10,000 gallons at $1.50 per 1,000 gallons
Next 20,000 gallons at $1.30 per 1,000 gallons
All over 40,000 gallons at $1.20 per 1,000 gallons
Out of City:
Minimum 2,000 gallons $15.30
Next 8,000 gallons at $3.05 per 1,000 gallons
Next 10,000 gallons at $2.70 per 1,000 gallons
Next 20,000 gallons at $2.40 per 1,000 gallons
All over 40,000 gallons at $2.25 per 1,000 gallons
Hima/Sibert Water District Customers:
Minimum 2,000 gallons $16.07
Next 8,000 gallons at $4.35 per 1,000 gallons
Next 10,000 gallons at $4.00 per 1,000 gallons
Next 20,000 gallons at $3.70 per 1,000 gallons
All over 40,000 gallons at $3.35 per 1,000 gallons
Water Related Questions and Emergencies
For questions related to service and/or billing contact the City of Manchester offices during normal business hours. Most questions can be answered by telephone. Service related questions can also be discussed with a city representative at the time of a customer’s monthly water meter reading.
For after hour water emergencies call the City of Manchester Police Dispatch at 598-8411 (Extension 4). The after-hours number is ONLY for emergencies such as:
When services are disconnected for non-payment, a disconnect/reconnect fee of $35, plus payment in full of past due balances is required. Partial payments on past due balances does not guarantee service will not be disconnected.
For questions regarding water service or bills:
City of Manchester Water Office
Office Hours: 8:00 am to 4:30 pm, Monday through Friday